Free shipping AUSTRALIA WIDE on orders over $500 (Excluding Used Sails & Used Equipment)

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Customer Service

Shipping & Delivery for all new products (hardware, clothing & apparel)
Shipping within Australia is a $15.00 flat rate below $500.00, with oversized & international orders incurring an additional surcharge. You will be contacted via email for these additional charges
Shipping & Delivery of used sails
*All freight rates of used sail have to be calculated on a per piece bases.
*The freight cost are to be the customers responsibility.
*The Sail Exchange will always supply the best rates possible from our logistics team.
*Once your payment has been received will be in contact with you via email to organise shipping logistics & freight costs. The sail must be refolded, boxed, measured & weighed for surface & airfreight.
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Returns & Exchanges for all new products (hardware, clothing & apparel)
Customer satisfaction is our top priority & we want you to be completely satisfied with your new purchase.  We ensure you a quick & hassle-free return or exchange process. We will offer a refund, exchange or repair where goods are faulty, have been wrongly described or are different from the picture shown to you. The following conditions apply -
*You must return the item within 14 days of purchase
*Tax invoice must be returned with the item
*The item must be unused & in its original packaging
*Shipping cost of return or exchange is the responsibility of the customer unless it is a result of our error (you received and incorrect or defective item)
Procedure - Firstly,  please CONTACT US to notify us that you will be returning or exchange an item noting the issue. In order to process your return, we will need to forward you a Return Authorisation Number - RAN (this number is to be noted on the return packaging). We will also provide you with the correct address in which to ship your return.
Returns & Exchanges for used sails
*All used sails are sold with no warranty.
*All used sails are priced & sold as is.
*Purchase in full with a Credit Card and you have 14 days to return with a 100% money back guarantee. (as long as sail is not damaged).
*Purchasers are to email The Sail Exchange within 7 days of receiving their sail if it does not match the sails details, description or photos.
*The purchaser will pay for the freight both ways.
*Used sail purchasers will not be refunded however a credit can be raised to purchase another used sail where that sails price is not less than the one originally purchased & being returned. Alternatively if desired and in store credit for hardware & clothing will be offered to the full value of the original sails purchase price.
Procedure - Firstly, please CONTACT US to notify us that you will be returning or exchanging a used sail noting the issue. In order to process your return, we will need to forward you a Return Authorisation Number - RAN (this number is to be noted on the return packaging). We will also provide you wit the correct address in which to ship your return.

 

Payment, Pricing & Promotions
We accept Visa,  Master Card & Paypal. In some instances, we may request orders placed from outside of Australia to make payment via a bank deposit instead of debiting the provided credit card. On processing of these orders our staff will advise you if this is required & provide details for payment.

 

TERMS & CONDITIONS
NEW SAILS
New sail purchases will be through our new sail suppliers listed on the 'NEW SAILS" tab. All product warranties & the Terms & Conditions of the new sail supplier will be between the purchaser & the new sails supplier. The Sail Exchange will provide no implied warranties on the new sails supplied.
USED SAILS & CONSIGNMENT OF USED SAILS

Crafoord Investments Pty Ltd. ACN 060107093 Trading as Sail Exchange(“Us” or “We:). We will hold your used sails on consignment and sell them as your exclusive agent on the following terms and Conditions;

  1. We shall require that any sail to be sold must be measured, logged, photographed and rated prior to being inventoried on the Sail Exchange.com.au website. We may accept or reject your sails at our absolute discretion.
  2. You, the Customer do hereby expressly warrant that any sail placed on consignment with Sail Exchange  is wholly your property and not subject to any lien, charge, or encumbrance whether registered under the Personal Property Securities Register or otherwise. You will indemnify Us against all and any claims demands suits or actions  from any party whatsoever and you will indemnify us for our legal costs arising from such action which will be claimed from you on an indemnity basis.
  3. Sails on consignment may be either;
    • Stored in our facility.
    • Retained by you for use whilst on consignment, if you are a fleet operator.
    • Retained by you for use whilst on consignment, if you are private user.
    • In either event whilst all care is taken, We shall accept no responsibility for loss or damage to sails left on consignment and you will store them with us at your own risk.
  4. You may provide the sails to us at agreed times for cleaning and servicing whilst we measure, log, photograph and rate your sails prior to being inventoried on the Sail Exchange.com.au website and we reserve the right to charge you additional costs for such cleaning and servicing.
  5. Subject to these terms and conditions, the title in the sails stays with you until such time as the goods are sold. The sale price shall be determined by us at our sole discretion. We shall make no warranty as to the condition of the sail or sails or their fitness for the purpose for which they will be sold.
  6. If You sell the sails during the consignment period to a third party then We shall be entitled to claim from you a sum equivalent to 25% of the sale price for such sail or sails.
  7. The selling price of any sails placed on consignment shall decrease by 25% after the first 12 months of the consignment period. If the sail or sails have still not been sold after a period of two years then the value of the sail shall be reduced by a further amount of 25% .
  8. The period of consignment shall be for a period of three years.  If at the end of that time the sail remains unsold title in the sail shall vest with Sail Exchange. The consignment period shall be deemed to commence upon the day it first appears on our website www,sailexchange.com.au
  9. If during the consignment period, the sail is sold then our fee for such sale is calculated on a value in dollars per square metre, per material type multiplied by the rating out of 10..The sale proceeds will be applied as follows:
    • You will receive 50% of the resale price as payment via EFT into your nominated account.  
    • OR You will receive 80% of the resale price as a consignment credit to your account redeemable against purchases from our online store - sailexchange.com.au (new & used sails not included)
    •  In both cases title of the good passes to the sail exchange and a resale tax invoice is provided if required.
  10. These terms as Conditions shall be governed by the Courts and Laws of the State of New South Wales and the Commonwealth of Australia.
  11. These terms and conditions constitute the whole agreement between Us and You and may only be varied by agreement of both parties in writing.
Used Sail Evaluation and Consignment Method
  1. The Sail Exchange pricing model utilises the current market retail price for a new sail of any genre / material / weight & options as a baseline starting price.
  2. Used sail market pricing commences at 50% of a new sail, pro-rated per square meter.
  3. The used sail is then assessed and rated at the loft out of ten with ten being the highest and one being the lowest rating.
  4. E.G. a new headsail @ 40 sqm out of dacron would be $88.00 psqm = $3520.00.
  5. Therefore a used sail with a ranking of 10 would be $1760.00.
  6. A sail ranked 5 would be $880.00.
  7. A sail rated 5 would represent a used sail with circa 50% of its durable life left.
  8. If a sail is rated  7.5 it would be $1320.00 and a third of the price of a new sail.
Used Sail Pricing Guide per square metre