What payment options do you accept?
We accept Visa, Master Card at checkout or if you prefer to pay via EFT we can email you an invoice
Where is Sail Exchange based?
Our Warehouse is in Brookvale NSW 2100 Sydney Australia
We are only open to the public for "Local Pick Up" orders which can be selected on the check out page. An pick up day/time is required and an email will be sent with the pick up address and contact phone number once the order has been placed
For viewing of sails and equipment please CONTACT US to arrange to an appointment as we can not accommodate drop ins
What are your freight and handling charges?
Shipping within Australia is a $15.00 flat rate, with over sized items incurring an additional surcharge. Sails and used boat equipment require a freight quote CLICK HERE for a quote
Do you ship Internationally?
Yes! You will be contacted via email for these additional charges. All freight rates of used sails are calculated on a per piece bases. We always supply the best rates possible from Shippit logistics team
How long will it take for my shipment to arrive?
Within Australia: general shipping time is 3-5 working days
Outside Australia: shipping time varies, and can be quoted
If you require urgent overnight delivery within Australia, please CONTACT US and we will discuss options
How can I track my order?
An email will be sent via Shippit with details on courier company and ETA
New Hardware and Clothing
We will offer a refund, exchange or repair where goods are faulty, unsuitable, have been wrongly described or are different from the picture shown to you. The following conditions apply
New and Used Sail Policy/Returns
What is your returns procedure?
Firstly, please CONTACT US to notify us that you will be returning or exchange an item noting the issue. In order to process your return, we will need to forward you a Return Authorisation Number - RAN (this number is to be noted on the return packaging). We will also provide you with the correct address in which to ship your return
How soon will my refund/exchange be processed?
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods